For ensuring good corporate governance, which management passionately support, employees must raise any concerns and report potential or suspected violations of management 's policies or applicable laws and regulations, which might be in violation of JETEX's code of conduct, and might gravely affect the organization. This may lead to financial, moral or other unfavorable consequences.

Q4. What types of potentially illegal, unethical, or improper conduct should I report?
You should report any concern you may have regarding potential, wrong doing including -
but not limited to - concerns in any of the following categories:
- Accounting, auditing and professional practice issues, including accuracy of the company's financial records.
- Fraud, bribery or corruption in any of the business operations related to the organisation
- Procurement fraud
- Discrimination, harassment, substance abuse, threats and other work environment issues
- Unreasonable gifts, meals and entertainment
- Illegal or suspected illegal acts
- Marketing and competitive practices
- Theft or misuse of the company's assets and resources
- Theft or misuse of the company's intellectual property rights.

Q5. What if I am uncomfortable either speaking to my manager or any other channel to communicate my concern, or suspect my manager or others in leadership, may be involved in a violation?
If you are uncomfortable reporting through other normal channels of communication or they have proven ineffective, or are impractical under the circumstances, you should raise the issue through Jetex Ethics Line by either:
- calling a toll-free number: +971 800 50 37283 or
- website reporting system: www.jetexethicsline.com/  or
- reporting to the Fraud Mail id: jetex@jetexethicsline.com or
- faxing the details to the secure fax number: +971 6 5170979 or
- making use of the surface mail address :
Jetex Ethics Line
PO Box 346038, Dubai
United Arab Emirates
 Whether reporting via the telephone email or surface mail, you may choose to provide contact information or to submit your report anonymously. In either case, your report will be handled confidentially.

Q6. Who operates Jetex Ethics Line'?
A team of independent experienced professionals run and manage this service, and they are in no way involved or affiliated with the day to day business of Jetex Ethics Line. This ensures complete confidentiality to anyone who files a report. Anonymity can be claimed and if not will be assumed. The toll free telephone service can be accessed during UAE business hours - 0830 to 2100 from Sunday  to Thursday (excluding public holidays) while email, fax or surface mail can be used to report anytime.

Q7. What does JETEX do to protect me from retaliation?
The management and Board believe in not retaliating against anyone who, in good faith, reports a possible violation of its policies, or who participates in an investigation, even if sufficient evidence is not found to substantiate the concern. Management will take appropriate action against any individual engaging in retaliatory conduct.

Management policy against retaliation however does not mean that you can exempt yourself from the consequences of your own improper conduct by self-reporting. The management does, however, encourage self-reporting and, depending on the specific circumstances, may treat self-reporting as a mitigating factor when assessing disciplinary measures in response to improper conduct. If you feel you have been subject to retaliation because you filed a report you should contact Jetex Ethics Line again to report such retaliation against you.

Q8. If I choose not to reveal my identity when reporting, how does Jetex Ethics Line preserve my anonymity?
When reporting via Jetex Ethics Line, whether by phone, email, fax or surface mail you have the option of remaining anonymous. The hotline is designed to protect your confidentiality, and your identity, if requested. This helps to preserve your confidentiality, and if requested, your anonymity.

Q9. What if I want to be identified in my report?
When reporting via Jetex Ethics Line, whether via phone, email, fax or surface mail, you may choose to identify yourself. You will be specifically asked during the phone conversation as to whether you wish to be identified and if so, the details. management requires all hotline reports to be treated confidentially, and will protect your identity to the extent permitted by law, and consistent with the Jetex Ethics Line's requirement to investigate and address the reported conduct.

Q10. What if someone uses Jetex Ethics Line to make a malicious or false report?
Malicious reporting, or knowingly filing a false report, is a violation of Jetex Ethics Line's intentions. Those who violate such business standards, regardless of title or tenure, may be subject to disciplinary action, up to and including termination of employment.

Q11. What if I remember something important about an incident after I have filed a report, or management has further questions about my report?
If you report the incident through the Jetex Ethics Line toll free number, you will be provided a unique identification number. Any additions to the report can be made subsequently by referring to the unique identification number. In the case of emails or surface mails, you may attach a copy of the initial report made through email or surface mail to the subsequent additional report.

Q12. Who investigates the reports made to Jetex Ethics Line?
The Hotline is administered by an independent professional team who performs the telephonic interview, ask relevant questions, prepare reports and transmit to the right level of management The senior management (which include representatives from Chairman office) are drawn in to review the reports depending on the gravity of the offence reported. Such reports are analyzed and a decision shall be taken with regard to next steps or further course of action.

Q13. Can reports be filed in a language other than English?
Yes. The Interactive Voice Response System incorporated in the Jetex Ethics Line toll free number will guide you to select the right option to select the language you want to use. Initially, Arabic, English and Hindi / Urdu options will be available soon, and more might be added later. Accordingly, you may report incidents in Arabic, English or Hindi languages when using the email or surface mail options.